Why did my deposit fail?

Deposits can sometimes fail. While there are legitimate reasons for this to occur, some simple troubleshooting may help you resolve the issue.

General Trouble Shooting:

Always ensure the details you provide are accurate and verifiable. You may have incorrectly entered some necessary information.

Bitcoin

We always recommend our crypto methods for all your transactions. Using Bitcoin (BTC) is fast, reliable and guaranteed. Double-check your wallet address to ensure the success of your deposit.  

Wallet address: The address is case sensitive and should be copied and pasted rather than input manually. An incorrect address may result in the loss of your funds.  

Cryptocurrencies are unique: Cryptocurrencies are not interchangeable. For example, sending BTC to a BCH address will not be successful and may result in the loss of your funds.