If you have any complaints or concerns arising from your use of the Website, including any concerns about material which appears on the Website, please in the first instance contact service@bodog.io, where a dedicated member of our team of Customer Service Representatives will handle your complaint. If your complaint cannot be resolved to your satisfaction by our Customer Service Representative, you may request in writing to service@bodog.io that the complaint be escalated to a Customer Service Supervisor. We prefer to deal with disputes internally in accordance with the above procedure. If you are not satisfied with the resolution of your complaint, you can also direct your complaint to the Dispute Resolution Office (DRO). Complaints must be submitted not less than seven days and not more than six months after the date on which the subject of the complaint first arose. To contact the DRO, Click HERE.
If you remain unhappy with any solution offered by us and the DRO, then you can raise your complaint with the Isle of Man Gambling Supervisions alternative dispute resolution procedure. The Isle of Man Gambling Supervision Commission is the official Isle of Man body with responsibility for regulating gambling offered from the Isle of Man. The GCS Dispute Resolution Procedure form can be found by clicking on this link.